Tristar Physical Therapy is hiring an experienced, full-time employee to serve as a Front Office Patient Care Coordinator for the company’s growing team. Our Patient Care Coordinators are responsible for contributing to the team's efforts by providing amazing customer support from the initial phone call to the final visit and beyond.
THIS POSITION REQUIRES PATIENT CARE COORDINATOR TO FLOAT BETWEEN ALL CLINICS FOR COVERAGE
Just a little heads up.
We are looking for someone who wants to be a part of a growing, innovative, people-centered environment and is looking for a career move, NOT just another job.
This position will begin as Full-Time.
You are perfect for this role if you LOVE working with patients, digging deep into issues, learning, and problem-solving. Seriously, you are the type of person who will become obsessed with optimizing patients’ results and the front office experience so they can have a seamless experience when they enter the facility.
You may be someone who can work independently, avoid mistakes, and make decisions on your own. But you are also a taskmaster and enjoy working with a team.
We want someone comfortable with responsibility and very mission-minded. When others see a WALL, you see a problem you can solve given enough time to RESEARCH.
Someone who loves learning and problem-solving. If you’re looking to work for a company that allows you to choose your path of growth as the company grows, then you’d be a great fit! This is a dream job for the right person!
We will teach you everything you need to know! We just need you to show up with a willingness to learn, the ability to do the work, and a positive attitude. Tristar Physical Therapy is looking for a long-term hire. We want to create an amazing working relationship that could help the company thrive for multiple years.
Requirements
- 2-3 Years of Front Desk experience (Required)
- Healthcare Insurance/Billing/Collections Experience (Preferred)
- Sales and Objection Handling Skill Set
- This position will be performed in a high-volume outpatient environment so need to be able to multitask and problem-solve quickly.
- Flexibility is a must. Need to be willing to make changes as quickly as needed
- Our team prides itself in being just that….a TEAM! So, if we’ve got your back, you’ve got to have ours, too!
Job Duties for the Administrative Assistant / Front Desk Include (but not limited to)
- Front Desk Tasks (computer use, answering phones, preparing reports, statistics tracking)
- Call All Incoming Leads from Online Sources and Facebook Ads
- Schedule New Patient Evaluations
- Check In New Patients and Collect Pertinent Paperwork
- Greet All Patients Like They Are VIPs!
- Check-In / Out all Existing Patients
- Insurance Benefits Check and Authorizations
- Collect Patient Payments
- Schedule Patients Appointments Appropriately
- Have A Lot Of Fun While Making A Difference In Someone's Life!
In addition to a rewarding position with an incredible team, we offer some pretty amazing perks:
- Flexibility with your schedule - Who doesn’t want that?!
- The competitive compensation package, including benefits!
- The best team and support system that you could want.
This Job Is Ideal for Someone Who Is:
- Dependable -- more reliable than spontaneous
- People-oriented -- enjoys interacting with people and working on group projects
- Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
- Detail-oriented -- would rather focus on the details of work than the bigger picture
Sound Like a Good Fit for You? Go ahead and apply
I look forward to hearing from you.
Jordan Black, PT, DPT
Tristar Physical Therapy is a leading outpatient physical and occupational therapy provider with 7 locations across East Tennessee. We deliver personalized, evidence-based care to help patients recover faster, move better, and live healthier lives. Our team of 35+ skilled therapists treats various conditions using manual therapy-based techniques, individualized exercise prescriptions, and progressive treatment plans tailored to each patient’s goals.
We emphasize a hands-on, patient-centered approach that empowers clinicians to use their clinical judgment and deliver high-quality care without unnecessary productivity pressure. With state-of-the-art tools like underwater treadmills and a strong focus on therapist autonomy, Tristar offers a treatment environment that supports both professional growth and patient success.
We invest in our team through structured onboarding, continuing education opportunities, and efficiency-focused systems that streamline documentation and communication. If you're passionate about delivering meaningful, results-driven care in a collaborative, growth-oriented environment, Tristar Physical Therapy is the place for you.
